REFUND, RETURN & EXCHANGE POLICY – FOOTLER PAKISTAN

Last Updated: October 1, 2026

At Footler Pakistan, we want every customer to have a satisfying shopping experience. If you are not completely happy with your purchase, we are here to help.

This Refund, Return & Exchange Policy explains the conditions and procedures for returning or exchanging products purchased through https://footler.com.pk/.

1. Return & Exchange Eligibility

Customers may request a return or exchange subject to the following conditions:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • Original packaging, shoe boxes, tags, and accessories must be included.

  • The product must not show signs of damage caused by use.

  • The return or exchange request must be submitted within 7 days of receiving the order.

Products that do not meet these conditions may not qualify for a return or exchange, subject to applicable consumer protection laws.

2. Exchange Policy

We offer exchanges within 7 days of delivery, subject to product availability and eligibility.

Customers may request an exchange for:

  • A different size.

  • Another available design or product.

  • A product received with a manufacturing defect.

If the requested replacement product is unavailable, our customer support team will discuss the available alternatives.

Additional charges may apply if the replacement product has a higher price.

3. Refund Policy

Refund requests may be considered in the following circumstances:

  • The customer receives a defective or damaged product.

  • The customer receives an incorrect product.

  • An order is cancelled before dispatch and payment has already been made.

  • A return is approved under our return conditions.

Once an eligible return is received and inspected, we will notify the customer about the refund approval.

Approved refunds will be processed through the original payment method where possible. If that is not available, an alternative refund arrangement may be agreed upon with the customer.

Refund processing times may vary depending on the payment provider or bank.

Shipping and delivery charges may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photographs or videos showing the issue.

  • A brief description of the problem.

Our team will review your request and arrange an appropriate replacement, exchange, or refund where applicable.

5. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped or handed over to the courier, cancellation may no longer be possible.

For prepaid orders, approved cancellations will be refunded according to our Refund Policy.

6. Non-Returnable Conditions

Returns or exchanges may not be accepted for:

  • Products that have been worn or used.

  • Products damaged due to customer misuse.

  • Products returned without original packaging or accessories.

  • Products showing signs of alteration or improper handling.

This does not limit any rights customers may have under applicable consumer protection laws.

7. Return Shipping

Customers should contact our support team before sending any product back.

If a return or exchange is required because of a defective, damaged, or incorrectly delivered product, Footler Pakistan will coordinate an appropriate return arrangement.

For other eligible return or exchange requests, return shipping charges may be the customer's responsibility.

8. How to Request a Return, Exchange or Refund

To request a return, exchange, or refund:

  1. Contact our customer support team through WhatsApp or email.

  2. Provide your order number and reason for the request.

  3. Share photographs or videos if the product is damaged or incorrect.

  4. Wait for confirmation and return instructions from our team.

  5. Send the product according to the instructions provided.

Please do not send products back without contacting our support team first.

9. Contact Information

For return, exchange, and refund inquiries, please contact us:

Business Name: Footler Pakistan

Website: https://footler.com.pk/

Email: Footler.pk@gmail.com

Phone / WhatsApp: +92 304 3633714

Business Address: Plot 100-C, Tower 3, Dupatta Gali, Tariq Road, PECHS, Block 2, Karachi, Pakistan.

Customer Support Hours: Everyday, 9:00 AM – 10:00 PM.

We appreciate your trust in Footler Pakistan and thank you for shopping with us.