Exchange Policy

At Footler Pakistan, customer satisfaction is our priority. If you need to exchange an item, please review the following policy before requesting an exchange.

Eligibility for Exchange

To qualify for an exchange:

  • The product must be unused, unworn, and returned in its original packaging.
  • We offer exchange only. Refunds are not available.
  • Exchange requests must be submitted within 7 days of receiving your order.
  • Sale, clearance, or discontinued items are not eligible for exchange.
  • Products showing signs of wear, damage, washing, or alteration will not be accepted.

Exchange Process

If you receive:

  • The wrong article
  • The wrong size due to our error
  • A defective or damaged product

Your exchange request will be processed after our team verifies the returned item.

  • The customer is required to send the product back to our address at their own courier expense.
  • Once the product is received and approved, we will dispatch the replacement free of delivery charges.

Size & Preference Exchange

If you wish to exchange your product due to:

  • Size change
  • Design change
  • Color preference
  • Personal preference

Courier and handling charges will apply.

If the correct size was delivered but it does not fit as expected, it will be treated as a customer preference exchange.

Size Availability

All exchanges are subject to stock availability.

If your requested size is unavailable, you may:

  • Wait until the item is restocked, or
  • Choose another product of equal value.

If there is a price difference, the customer will be required to pay the additional amount, or the balance will be adjusted accordingly.

Doorstep Exchange

Doorstep exchange is available only in selected major cities and courier charges will apply.

For customers outside these areas:

  • The product must be sent to our exchange address at the customer's courier expense.
  • After verification, the replacement product will be shipped free of delivery charges.

Walk-In Exchange

Customers are welcome to visit Footler Pakistan for a walk-in exchange, subject to stock availability.

Processing Time

Exchange requests are typically processed within 7–14 business days, depending on stock availability and courier transit times.

Contact Us

If you have any questions regarding exchanges, please contact us:

Footler Pakistan
📧 Email: Footler.pk@gmail.com
📞 Phone: +92 304 3633714