Shipping policy

At Footler, we are committed to delivering your orders as swiftly and efficiently as possible, ensuring you receive your items in excellent condition. Our shipping policy is designed to provide transparency and clarity regarding delivery times, fees, and tracking options.

1. Delivery Times

We understand the importance of timely deliveries, and we strive to ensure that your order reaches you promptly.

  • Standard Delivery: For orders within major cities in Pakistan, our standard delivery time is 3-5 business days. In cases where you are located in a rural or remote area, the delivery may take an additional 2-3 business days.
  • Express Delivery: If you require your items sooner, we offer express delivery services for an additional charge. Express orders typically arrive within 1-2 business days in most areas, depending on your location and availability of courier services.

Please note that delivery times may be affected by factors beyond our control, such as public holidays, unforeseen weather conditions, or courier service disruptions.

2. Shipping Fees

To provide the best value for our customers, we offer both free and paid shipping options:

  • Free Shipping: We are pleased to offer free shipping on all orders totaling above PKR 3,000. This allows you to enjoy a seamless shopping experience without worrying about extra costs.
  • Nominal Shipping Fee: For orders below PKR 3,000, a small shipping fee will be applied at checkout. This fee is calculated based on your location and will be clearly displayed before you complete your purchase.

The shipping fee and delivery options will be shown during the checkout process, ensuring you are fully informed before finalizing your order.

3. Order Tracking

After your order has been processed and dispatched, you will receive an email containing a tracking number. This tracking number can be used to monitor the progress of your shipment in real-time. Simply enter the tracking number on our courier partner's website to stay updated on the status of your delivery.

If you encounter any issues with tracking your order, please do not hesitate to contact us, and our customer support team will assist you.

4. International Shipping

At this time, Footler does not offer international shipping services. We currently only ship to addresses within Pakistan. We are continuously working to expand our services and may offer international shipping in the future, so please stay tuned for updates.

5. Shipping and Delivery Issues

In the unlikely event of a shipping issue, such as delays, lost packages, or damaged items, please contact us as soon as possible. We will work closely with our courier partners to resolve the issue and ensure that you are fully satisfied with your purchase.

For any further inquiries regarding shipping, delivery times, or tracking your order, please reach out to our customer service team via email at Footler.pk@gmail.com or call us at +92 304 0132210.